New Concept Development
Opening a new restaurant is a thrilling experience! We will work with you to understand the requirements of your concept and collaborate to create the business of your dreams.
If you have an idea that you believe will appeal to your target audience and want to bring it to market, our initial step is to develop a financial model that outlines the costs of bringing your restaurant concept to life and predicts its performance once open.
The financial modeling phase is a significant part of restaurant concept development, but there are also various other factors to consider to optimize your investment. Let us help you start your journey off right!
Operating Procedures
An owner’s success relies on their ability to execute their service model and menus effectively. Checklists and routines are only as good as the staff who implement them. We help organize management structures for efficiency, establish clear areas of responsibility and accountability, and customize systems to fit your team's capabilities. Consistent excellence in food, drinks, and service doesn't happen by accident - we set performance benchmarks to ensure a job well done.
Best Management Practices
When it comes to your organizational structure, leadership, and management practices, we will work with you to identify strengths and areas of improvement, and will then develop a customized plan of action, and help implement change.
Your management team needs to coach and counsel in a manner that aligns with your brand values, and they must prioritize working together as a team before taking on the responsibility of hiring and managing your staff.
Handbook and Manuals
We will assist in designing the necessary tools to stay ahead of the ever-changing demands in the labor market. Your guiding principles and company culture goals should be apparent in your training manuals and employee handbook.
We aid in developing and executing an HR strategy that caters to your employees' needs and safeguards your investment. As an owner, you are the keeper of the true values of your company. Your Handbook is the roadmap everyone will follow to reach growth and stability.
Risk and Crisis Management
We help identify and mitigate business risks by implementing the right operational policies for your business to protect your investment, your employees and all other stakeholders of your company. We will work with you to develop a risk management plan that fits your vision and helps you protect your business from potential risks and threats. We will look at various types of insurance needs, zero tolerance policies, HR structure, hiring policies, public relations and social media practices.
Operational Consulting
As an operational consultant, we will evaluate and enhance various aspects of your restaurant's operations to improve efficiency, customer satisfaction, and profitability. This often includes optimizing inventory management, menu offerings, service standards, and implementing technology solutions for better performance tracking.
Guest Experience Consulting
This offering is probably our favorite! Our team will visit your restaurant, hotel, or other hospitality establishment anonymously to evaluate the quality of service, food, ambiance, and overall experience. As your "mystery guests", our job is to provide you unbiased feedback and identify areas for improvement.
We typically follow a predetermined evaluation criteria based on your needs and report our findings to you (our client) only to remain anonymous. You then have the opportunity to deliver feedback to your management team, helping to enhance customer satisfaction and operational performance. If you need more than our feedback, then we can help coach your managers to become the best ambassadors of your restaurant.